Organized By:
Organized By:
The fintech industry is confident of meeting the Reserve Bank of India’s (RBI) November 30 deadline of implementing new digital lending norms on existing loans but many firms face challenges in changing their existing business models and processes. RBI tightens norms for loan recovery agents
With companies still pacing through a recovery time, companies not only have to brace through these tough economic situations but also look at getting creative with their strategy with respect to recovery and collections. In the past few years there has been significant advancements in connectivity, support infrastructure, and digital awareness. The pandemic has helped push digital adoption at a much faster pace.
Collections and Recovery Summit – India is the First and Only large-scale 2-days Conference & Exhibition bringing together 500+ of India’s top Industry experts at discussing latest technology and digital transformation strategies to overcome challenges and empower organizations to be future ready, strengthening operations, increasing productivity, and improving customer experience in the Debt & Loan Collections, Subscriptions & Renewals and Credit Processes.
At Collections and Recovery Summit we bring together Trail blazers from various industries to give you real insights from those working on the frontlines of customer experience in various enterprises.
Network with fellow leaders and professional from your industry during our highly interactive sessions over coffee, lunch and drinks in our extended networking sessions
Get involved! Tell us your specific marketing needs and we’ll help you optimize your budget to make the biggest possible impact at Collections and Recovery Summit. Ask us about booths, meetings, branding, and more.
At Collections and Recovery Summit we bring together Trail blazers from various industries to give you real insights from those working on the frontlines of customer experience in various enterprises.
Network with fellow leaders and professional from your industry during our highly interactive sessions over coffee, lunch and drinks in our extended networking sessions
Get involved! Tell us your specific marketing needs and we’ll help you optimize your budget to make the biggest possible impact at Collections and Recovery Summit. Ask us about booths, meetings, branding, and more.
Weaving Collections and Recovery into Business Strategy
Maintaining a Positive Customer Experience During Collections
Digitizing Collections for Faster Debt Recovery
Managing Multichannel Debt Collection Model
Rise of ECommerce
Subscriptions
Decoding the Scope, Scale and Challenges of the BNPL
The Importance of “self-service” platforms
Customer communication and engagement
Understand consumer sentiment and preferred channels
Mr. Rohan Juneja is currently serving as MD & CEO of TruCap Finance Limited (Tru), a specialist MSME and Gold Finance NBFC. He has led the transformation of Tru from a single product-single office lender to a specialised multi-branch MSME lender focused on delivering affordable credit solutions to unserved and underserved small businesses.
During his tenure, the company’s footprint expanded to 70+ branches spread across Tier 2 and 3 cities in Northern & Western India to develop deep expertise in managing lending operations, resulting in 15 times growth of loan book over a span of 3 years. Since Jan 2020, he has stitched relationships with almost 30 prominent financial institutions as lending and co-lending partners for facilitate access to credit and promoting financial inclusion.
He is a former investment banker and hedge fund manager with over 17 years of experience in research, strategy, portfolio management, financial analysis and mergers & acquisitions.
He started his career in 2002 as Equity Research Associate with Keefe Bruyette & Woods and was elevated to the position of Assistant Vice President.
He subsequently worked with FrontPoint Partners, L.P. as Financial Analyst and Vice President from 2007 to 2011 were he extensively worked on analysis, research and investment in financial services and real estate companies in India, USA and China. He was associated with Seawolf Capital LLC from 2011 to 2017 as Vice President, responsible for investing and managing a portfolio of listed equities within financial services companies in India and USA. He also worked on companies in similar sectors located in Australia, Brazil and Canada.
Manish Lunia, a career financial services professional with 20+ years of experience Co-Founded Flexiloans .com - India’s largest embedded ecosystem lender for SME Loan.
He leads the Strategic Partnerships & Alliances, Expansion of the business, and Corporate Strategy at Flexiloans. He started his career with Aditya Birla Group and has also worked with Tata Teleservices. He is also a part of the Executive Committee of the Digital Lenders Association of India (DLAI), spearheading various policies that would help in the growth of the industry.He is a regular speaker at various conferences and events like Tie-Con Mumbai, ISB Conclaves, DLAI Annual Conference, Fintegrate, etc. He is a qualified Chartered Accountant and pursued his MBA from ISB (Indian School of Business, Hyderabad) (Dean’s List)
Atul heads the Sales Function at Razorpay as the Senior Vice President and is responsible for architecting the organization’s direct and indirect sales strategy and efforts, shaping & building the sales team, and scaling revenue to the next level.
An alumnus of IIM Ahmedabad, Atul has 15+ years of hands-on Global experience in the areas of Fintech, Alliances, Enterprise Sales, Channel Sales, Analytics-driven strategy, and Business Intelligence.
He also monitors and observes the brand and makes forecasts, identifying new trends ahead of the curve, hence, offering Razorpay a competitive advantage and keeping it ahead of its competition in the market.
As a member of the leadership team at Razorpay, Atul has helped the company expand its horizons and captured large projects by selling into new markets, strategizing next steps, negotiating complex deals and beating the competition in head-to-head opportunities.
The culture of Razorpay is core to his being and works towards inspiring and guiding team members in adoption of the company's vision and values in day-to-day operations.
Atul strongly believes in creating a strong business and building a better world - as they are both essential ingredients for long-term success in serving the society. During the toughest of times, Atul is trying his bit by involving in multiple CSR activities with the most recent being food distribution to COVID-impacted folks.
Atul is analytical and articulative when it comes to knowledge sharing, he has been an active speaker and has represented Razorpay at various industry forums and colleges in the past including institutes and forums like IIMA, IIMB, MDI, MUSB, FMS & IIMV.
Atul has been at the forefront of various client facing roles involving P&L management and setting & achieving business expansion, revenue enhancement, client acquisition and account management targets. Before joining Razorpay, Atul has made his significant contributions to companies like PwC, KPMG, and PayU.
Mr. Harish B. Parmar is the founder of City Credit Management LLP and has over 30 years’ experience in developing innovative ideas for diverse financial institutions in the United Kingdom and India. He mentored and led a team in developing an integrated debt management program in India and set up a company called SingleDebt.
Mr. Parmar is always focused on developing a global financial model to overcome individual problems, risk factors, and open access to the Debt Management industry in India. He has tirelessly worked to establish a reputation for debt management in India among a large number of global audiences.
Early in his career, he held leadership positions with a variety of financial institutions, including merchant banks and high street banks. He developed a vision for introducing debt management for the first time in the Indian financial industry.
Mr. Parmar pairs a broad range of financial industry experience with leadership qualities. His greatest strength is his ability to spot opportunities, react to them, and introduce creative techniques to the market. All of the success he has today is the result of diligent work from the roots. He has a blend of technical, operational, and people skills, along with a keen business sense and the ability to boil complex issues down to a manageable level. His style is purpose-driven, people-centric, and outcome-oriented.
Mr. Parmar, a man with modern vision and a strong decision maker. He has excelled in his unique skills in expanding his innovative business ideas to the public and financial sectors. He always took his steps forward in achieving success with an optimistic attitude that gave him the ability to communicate the invention of financial strategy to a large audience.
A senior executive with over 25 years of experience in providing strategic leadership for profitable growth in the Retail Lending space. (Mortgages, Unsecured Loans, SMEs, Auto Loans, )
Setting objectives, priorities, and managing P&L, budget, and KPIs, Mr. Ajay have held a central role in the growth of several reputed organizations such as Hero Fincorp Ltd., Family Credit India (Society General Group), and Tata Capital Ltd, HDFC Bank Ltd, Fullerton India, etc. He drives strategic and analytical aspects for ongoing success, with a proven record of consistently exceeding goals. He is equally adept as a leader and key contributor in devising action plans, delivering and leading Credit Risk Assessment & Mitigation, Revenue Enhancement Strategies, Data Analytics & Management, Product Implementation Management, Large Distribution Management, Product Lifecycle Management / Roadmap, Financial Strategy & Business Planning, Business KPI Management, and Team Leadership/ Management.
Mr. Kerry Sherman is the Executive Vice President of Business Development and a Co-Founder at TCN. His expertise lies in international business development, sales, sales management, and solutions consulting. Kerry specializes in developing sales channels, new verticals, and implementing processes. Kerry has worn many hats in his career, including analyst, manager, and project leader.
Kerry’s career began in 1997, working for Fidelity Investments in the Financial Planning and Sales department. In 2000, Kerry began working in Sales at TCN as Vice President and has played a major role in the company’s success as a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies.
Harsh Vardhan Masta is VP at PolicyBazaar where he is leading the digital payments initiatives. With more than 12 years of experience in product development, management, Tech, and new initiatives, he has been passionately involved in the Fintech space. Prior to PolicyBazaar, Harsh led the digital payment initiatives at IndiaMART and also served as the Director for their payment gateway, Pay with IndiaMART. He is credited with the ideation and launch of this product and more such initiatives at the organization.
Mr. Sandeep is a sales and marketing professional with in-depth working knowledge of "Supply Chain" function. He worked in Sales and Marketing for the intial 11 Years of the career then moved to Supply Chain in May 2007.
Moved back into Sales and Marketing in Feb 2012. Moved as SVP - Sales and Marketing for Industrial and Consumer business in July 2014
Implemented SAP and APO, during the supply chain experience. Have hands on knowledge on S & OP process. Spoken in several Indian and International seminars on the S & OP process. In Sales and Marketing, he created new "way of doing things" in Industrial including focus on "domestic RMG" industry.
A curious service professional learning to transform the customer experience industry by craftily deploying tools like process reengineering, design thinking, advanced analytics, and technology (cognitive and otherwise)! 'Customer experience management, product/project and innovation management, business and digital transformation', that is what I do. COPC, Six Sigma Black Belt and PMP certified professional.
Anurag is a Fintech enthusiast and forward-focused professional with over 13+ years of a demonstrated history in Digital Lending, Credit Evaluation, Product Development, Analytical Skills, Market Research, Risk Management, Operations Management, Business Relationship Management, and Portfolio Management. Have Launched and built new business set-up and from scratch and expanded the operations to multifold in a short time period, Skilled in B2B Negotiation, & Business Planning, Proven communication, interpersonal, problem-solving and negotiation skills
Uthaman believes in the saying, “The way you make your customers feel is just as important as what you offer.” Uthaman has helped several organizations in India enhance their customer experience through creative usage of cloud technology coupled with intelligence and seamless integration in the last five years.
He has helped migrate more than 30000 agents to work from home during the pandemic. He runs a profitable technology company that works with some leading organizations in the banking, insurance, healthcare, BPOs, ARM/Collections, eCommerce, lead generation, and the automotive space.
Roopesh Chandran is Chief Operating Officer at BOB Financial Solutions Ltd. In this position he heads the functions of Issuance, Operations, Customer Experience for both Cardholders and Merchants,leading operational re-engineering efforts through artificial intelligence, machine learning and fintech engagement to transform and futureproof next stage of growth.
Prior to this position he was with Visa leading across Business Development and Client Services. Prior to Visa, he worked with TransUnion (CIBIL) as product lead across commercial, fraud, mortgage and microfinance bureau. He was also associated with Axis Bank, HDFC Bank and ICICI Bank in his assignments across product and marketing. Roopesh is a Postgraduate in Management with merit scholarship from IBS, Hyderabad and Bachelors in Computer Applications from S.V University, Tirupati.
An Experienced , dedicated, motivated Banking & NBFC professional with more than 35 Years of experience in Collection & Recovery, Sales & Operations, with some of the leading Banks & NBFC’s in India & abroad like HDFC Bank, Centurion Bank, ING Vysya Bank , 20th Century Finance & Apple Finance. I had also work with one of the biggest group from Middle East named Saud Bhawan LLC & was handling their Credit & Collection for entire group. I am having In-depth knowledge & hands on experience on Various Collection process across products from soft collection to stressed collection using team, BPO setup & now latest digital collection.
Jyotikka is the Chief Product Officer at Enterprise Tiger and has over 20 years of experience working in Banks doing change management and compliance for the credit business, with a focus on debt management. She is passionate about innovation in customer experience and study of customer behaviour . Master of problem-solving and critical thinking for operations. She firmly believes that creativity, technology and meditation are the mantras for a better world.
Vaibhav is the Co-founder of ftcash, empowering 60+ million underserved micro-merchants in India through financial inclusion using digital loans, payments and insurance. ftcash was recognized as one of the fastest-growing fintech companies in India by Forbes and is supported by Facebook, PayPal and MasterCard. MIT awarded Vaibhav for 'Most Innovative Future of Work in the World' in Financial Inclusion. He was honoured by HRH The Duke and Duchess of Cambridge for his contribution in financial inclusion. Vaibhav has spent the last decade leading the intersection of entrepreneurship, technology, and policy at organizations such as XPRIZE, The World Bank and LGT Venture Philanthropy. Vaibhav was selected as a Davos50 among the Global Shaper to represent the voice of the millennials at the Annual Meeting of the World Economic Forum in Davos. He is an Oxford University Entrepreneurs Fellow, Acumen Fellow, Asia Development Fellow and Global Good Fund Fellow. He is an alumnus of Harvard Kennedy School and awarded distinguished alumni by NIT, Trichy.
Mr. Karthikeyan is a Banking professional with over 2 decades of rich domain experience in Risk Management, Change Management, Business Analytics and Intelligence, specialised in Contact Centre Management. A goal-driven leader, with a strong personal accountability & ability to manage, motivate and empower diverse teams, in a dynamic climate. He’s currently the Chief Collections Officer at Axio (formerly known as Capital Float, Walnut & Walnut 369) is the brand name of CapFloat Financial Services Private Limited, an NBFC registered with the RBI, which is the lending partner.
Tanveer founded Mervice Infotech after around 20+ years of wide-ranging Management experience acquired during his association with industry pioneers and has expertise in overcoming complex business challenges.
He is in a unique position to navigate the challenges enterprises face when integrating multiple generations of systems and applications as part of their business strategies. For various industries across all departments, Tanveer is having extensive experience in Planning, Designing & Managing end to end BPO/Call Centers.
Sumit Gawshinde is a versatile business professional, with over 20 years of collections and sales experience for both secured and unsecured portfolios with a demonstrated history of working in the financial services industry. A versatile Banking professional, Sumit is currently heading the collection function at Varthana , managing school loan and student loan portfolio, effectively leading a team of over 100 people spread across the country. Sumit has completed Masters of International Business after graduating in Commerce from Indore. Post that, he worked at Eli Lilly and ICICI Bank. Prior to joining Varthana, he was working with Kotak Mahindra Bank, spearheading their Collections activities in South and East as VP and Zonal Head. Sumit brings along in-depth expertise in Flow management, Deep bucket recoveries, Fraud detection and possesses sound knowledge of Litigation management. He has managed large teams and has travelled across the world for work and leisure.
A data science professional with expertise in data mining and developing statistical & computational strategies for handling complex data sets. Have designed and developed models which have been published in world-renowned journals. Rashi has been the Sr. Group Manager at WNS Global Services, Subject Matter Expert at Absolutdata, Lead Data Scientist at CorrZ, and Assistant Professor at JawaharLal Nehru University. Received a doctorate from the University of Helsinki and double masters from IIT Delhi.
Unit Head , Debt collection Strategy ,Analytics and Portfolio Strategy Yesbank Ltd.
Over 14 years of experience in Banking for all retail product,business banking,rural banking and inclusive banking Helps bank for to take data driven critical decisions.
Alumna of IIMA on advance business Analytics.
MBA from Indira school of Management
Physics Graduate from Utkal University
Started professional career with ICICI Bank in year 2008 and served till 2016 for various product in debt collection strategy.
Core strength is risk modelling and digital innovations
Presently heading Customer Experience as well as Learning & Development for Kissht & Ring for the past 5 years now. I have a total experience of 12 years+ that spans across Operations, Finance, Product Management, Customer Experience, Employee Experience, and Learning Development, having worked with established companies like HDFC Bank, HDFC Life, Asit.C.Mehta Investment Interrmediates as well as with new-age Fin-Tech companies like Kissht & Ring. Have served industries including Real Estate, Capital Markets, Banking, Financial Services & Insurance.
Manavjeet Singh is a FinTech entrepreneur with proven track record of conceptualizing, scaling up, raising capital and operating an award winning start-up for 5 years. Seasoned banking professional with over two & a half decades of rich leadership experience with broad based leadership experience in business transformation, business development, sales productivity & financial management.
Solid leadership with experience in developing & implementing strategic and tactical solutions, developing and leading high performing teams with cross–organizational objectives and complete P&L responsibility, seizing control of critical problem areas, transforming under-performing units & designing organizational policies.
A sound leader with a distinguished reputation of being the driving force with success defining strategy & implementation. Impeccable record in setting up & building new businesses along with high-level decision makers in achieving mission-critical business initiatives like pan India expansions, new product/business launches, distribution channels, sales & marketing strategies, performance improvements & change management.
Extensive background & proven performance track record in handling functions including Sales & distribution, Underwriting/Credit & Risk, Collections & Recovery setup, Risk Management and setting up technology infrastructure across Retail, SME & Micro finance businesses. Led and motivated teams comprised of more than 5,000 employees and managed P&L for business divisions exceeding $500 million revenue.
Rajesh Patil is the VP for Customer Experience at Dista. He is a seasoned technology professional with an experience of close to 25 years in IT, engineering, delivery management, building and managing large distributed teams, and customer management. His core strengths are product engineering and strengthening customer relations.
Gokul Gopalakrishnan is a Senior Vice President, Business (Asia) at Uniphore based in Palo Alto, California. An entrepreneurial, techno-business executive officer with 20 years of global experience in customer experience/voice technology with specialisation in Banking, Financial Services, Telecom and Healthcare. Previously, He was the Chief Business officer at Servion, leading the North America and UK region with expertise in digital transformation solutions like Robotics Assisted Automation (RPA), conversational AI, Active/Passive voice biometrics, Speech Analytics across different consumption models.
Vishwanath is a DeepTech entrepreneur with a decade of academic and applied research experience in Computational Linguistics. Vishwanath has been a vocal champion of the new age conducive policies for Indic language & voice technology companies at various government, academia & industry think tanks. He's on a mission to enable uniform customer experience in every interaction through Saarthi's multilingual call centre AI agents deployed in contact centres across different verticals
Sangram Sabat, COO & Co-Founder, Saarthi.ai, is a proven data science leader who built emerging tech teams and led digital transformation projects at Citi and Fractal, and helped launch products. He has led massive cross functional ML projects in CPG and BFSI domains. He’s obsessed with content, building emerging tech teams and products that will impact humanity for the coming decades. He’s a speaker at many Voice tech and AI events, and passionate for building a community that furthers Multilingual AI for Digital inclusion. He graduated from IIT Dhanbad – Mechanical Engg. in 2013.
Ex Companies - Fractal Analytics, Citi
Kunal is the Chief Risk Officer for Hinduja Leyland Finance Ltd. who are one of India's leading vehicle finance NBFCs with a focus on urban and semi-urban markets through a vast network of 350+ branches and 1550 business locations. He leads the risk management and governance practices for a diversified range of products and customer segments as the company finances wide range of products like commercial and personal vehicles, which include medium and heavy commercial vehicles, light commercial vehicles, small commercial vehicles, cars, multi-utility vehicles, tractors, three wheelers, and two wheelers (including used vehicles). In addition to this the company also finances tractors, construction equipment, and provide loans against property. The company also has a wholly owned subsidiary, Hinduja Housing Finance Limited, which focuses on providing finance for affordable housing loans. The company has a diversified customer base comprising of first-time buyers, captive users, retail operators, strategic and large fleet owners, small truck owners and self-employed individuals.
He has over 22 years of work experience in the areas of Risk Management, Operations, Process re-engineering & Internal Audit across Retail Banking and Life Insurance Industry.
Since over a decade he has been instrumental in establishing ERM framework across different organisations.
He has worked with organizations like Citigroup, GE Capital, SBI Cards, Aviva India, Future Generali and presently operates as a CRO since last four years at Hinduja Leyland Finance.
A avid traveller, he loves to explore new places mostly by driving or riding and appreciate the true beauty of nature and architecture.
Arvindhan Sridharan, is India Business Head at Uniphore, He is a techno-business executive officer with 20 years of experience in contact centre, customer experience/voice technology with specialisation in Banking, Financial Services, Retail, Telecom and Healthcare. He currently drives the Uniphore business for India helping transform the Customer Experience Journey for organisations.
Anuj is a professional having over 19 years of multifaceted experience in leading, conceptualising and managing Collections, Recovery, Legal & Litigation in lending business. He is presently working ECL Finance Ltd(Part of Edelweiss Financial Service Ltd) and managing Recovery and Legal operations for Pan India as Collection Head for last 3 years. He has worked with organisations like Reliance Commercial Finance, DCB Bank, Magma Fincorp, & GE Money.
