Be part of the global's only CX and Contact Center event hosting more than 100 top CX and Contact Centre experts, business leaders, and industry innovators featuring inspirational, thought-provoking keynotes, panel discussions, techtalks, workshops and a host of networking opportunities.
Mr. Rohan Juneja is currently serving as MD & CEO of TruCap Finance Limited (Tru), a specialist MSME and Gold Finance NBFC. He has led the transformation of Tru from a single product-single office lender to a specialised multi-branch MSME lender focused on delivering affordable credit solutions to unserved and underserved small businesses.
During his tenure, the company’s footprint expanded to 70+ branches spread across Tier 2 and 3 cities in Northern & Western India to develop deep expertise in managing lending operations, resulting in 15 times growth of loan book over a span of 3 years. Since Jan 2020, he has stitched relationships with almost 30 prominent financial institutions as lending and co-lending partners for facilitate access to credit and promoting financial inclusion.
He is a former investment banker and hedge fund manager with over 17 years of experience in research, strategy, portfolio management, financial analysis and mergers & acquisitions.
He started his career in 2002 as Equity Research Associate with Keefe Bruyette & Woods and was elevated to the position of Assistant Vice President.
He subsequently worked with FrontPoint Partners, L.P. as Financial Analyst and Vice President from 2007 to 2011 were he extensively worked on analysis, research and investment in financial services and real estate companies in India, USA and China. He was associated with Seawolf Capital LLC from 2011 to 2017 as Vice President, responsible for investing and managing a portfolio of listed equities within financial services companies in India and USA. He also worked on companies in similar sectors located in Australia, Brazil and Canada.
Manish Lunia, a career financial services professional with 20+ years of experience Co-Founded Flexiloans .com - India’s largest embedded ecosystem lender for SME Loan.
He leads the Strategic Partnerships & Alliances, Expansion of the business, and Corporate Strategy at Flexiloans. He started his career with Aditya Birla Group and has also worked with Tata Teleservices. He is also a part of the Executive Committee of the Digital Lenders Association of India (DLAI), spearheading various policies that would help in the growth of the industry.He is a regular speaker at various conferences and events like Tie-Con Mumbai, ISB Conclaves, DLAI Annual Conference, Fintegrate, etc. He is a qualified Chartered Accountant and pursued his MBA from ISB (Indian School of Business, Hyderabad) (Dean’s List)
Kunal is the Chief Risk Officer for Hinduja Leyland Finance Ltd. who are one of India's leading vehicle finance NBFCs with a focus on urban and semi-urban markets through a vast network of 350+ branches and 1550 business locations. He leads the risk management and governance practices for a diversified range of products and customer segments as the company finances wide range of products like commercial and personal vehicles, which include medium and heavy commercial vehicles, light commercial vehicles, small commercial vehicles, cars, multi-utility vehicles, tractors, three wheelers, and two wheelers (including used vehicles). In addition to this the company also finances tractors, construction equipment, and provide loans against property. The company also has a wholly owned subsidiary, Hinduja Housing Finance Limited, which focuses on providing finance for affordable housing loans. The company has a diversified customer base comprising of first-time buyers, captive users, retail operators, strategic and large fleet owners, small truck owners and self-employed individuals.
He has over 22 years of work experience in the areas of Risk Management, Operations, Process re-engineering & Internal Audit across Retail Banking and Life Insurance Industry.
Since over a decade he has been instrumental in establishing ERM framework across different organisations.
He has worked with organizations like Citigroup, GE Capital, SBI Cards, Aviva India, Future Generali and presently operates as a CRO since last four years at Hinduja Leyland Finance.
A avid traveller, he loves to explore new places mostly by driving or riding and appreciate the true beauty of nature and architecture.
Prateek leads the overall strategy and collections vertical at CASHe. He has set high-impact technology-led collection channels in line with the company’s business requirements and with the changing regulatory landscape. He has successfully implemented various plans and operational frameworks to manage the company’s quality portfolio with a focus on delinquency management as well as re-engineer the collections process to optimize efficiencies and cost structures. He closely works with the leadership team to identify and launch new business avenues and to strategically integrate them with the company’s overall business objectives.
With over 14 Years of rich experience in various fields of Banking operations & Technology, Prateek is acknowledged for driving key business strategies and initiatives and has been instrumental in setting up and scaling operations and tech delivery centres for Global & Indian Banks such as Deutsche Bank, Royal Bank of Scotland, CITI, RBL & Bank of Baroda.
Presently heading Customer Experience as well as Learning & Development for Kissht & Ring for the past 5 years now. I have a total experience of 12 years+ that spans across Operations, Finance, Product Management, Customer Experience, Employee Experience, and Learning Development, having worked with established companies like HDFC Bank, HDFC Life, Asit.C.Mehta Investment Interrmediates as well as with new-age Fin-Tech companies like Kissht & Ring. Have served industries including Real Estate, Capital Markets, Banking, Financial Services & Insurance.
Mr. Dillip has more than 24 years of professional work experience in various finance organizations & various work field. He is an expert in debt collection, credit, underwriting, risk management, operations & sales in retail loan products like secured, unsecured, mortgage, SME & working capital loans.
Harsh Vardhan Masta is VP at PolicyBazaar where he is leading the digital payments initiatives. With more than 12 years of experience in product development, management, Tech, and new initiatives, he has been passionately involved in the Fintech space. Prior to PolicyBazaar, Harsh led the digital payment initiatives at IndiaMART and also served as the Director for their payment gateway, Pay with IndiaMART. He is credited with the ideation and launch of this product and more such initiatives at the organization.
Mr. Sandeep is a sales and marketing professional with in-depth working knowledge of "Supply Chain" function. He worked in Sales and Marketing for the intial 11 Years of the career then moved to Supply Chain in May 2007.
Moved back into Sales and Marketing in Feb 2012. Moved as SVP - Sales and Marketing for Industrial and Consumer business in July 2014
Implemented SAP and APO, during the supply chain experience. Have hands on knowledge on S & OP process. Spoken in several Indian and International seminars on the S & OP process. In Sales and Marketing, he created new "way of doing things" in Industrial including focus on "domestic RMG" industry.
A curious service professional learning to transform the customer experience industry by craftily deploying tools like process reengineering, design thinking, advanced analytics, and technology (cognitive and otherwise)! 'Customer experience management, product/project and innovation management, business and digital transformation', that is what I do. COPC, Six Sigma Black Belt and PMP certified professional.
Anurag is a Fintech enthusiast and forward-focused professional with over 13+ years of a demonstrated history in Digital Lending, Credit Evaluation, Product Development, Analytical Skills, Market Research, Risk Management, Operations Management, Business Relationship Management, and Portfolio Management. Have Launched and built new business set-up and from scratch and expanded the operations to multifold in a short time period, Skilled in B2B Negotiation, & Business Planning, Proven communication, interpersonal, problem-solving and negotiation skills
Unit Head , Debt collection Strategy ,Analytics and Portfolio Strategy Yesbank Ltd.
Over 14 years of experience in Banking for all retail product,business banking,rural banking and inclusive banking Helps bank for to take data driven critical decisions.
Alumna of IIMA on advance business Analytics.
MBA from Indira school of Management
Physics Graduate from Utkal University
Started professional career with ICICI Bank in year 2008 and served till 2016 for various product in debt collection strategy.
Core strength is risk modelling and digital innovations
Anuj is a professional having over 19 years of multifaceted experience in leading, conceptualising and managing Collections, Recovery, Legal & Litigation in lending business. He is presently working ECL Finance Ltd(Part of Edelweiss Financial Service Ltd) and managing Recovery and Legal operations for Pan India as Collection Head for last 3 years. He has worked with organisations like Reliance Commercial Finance, DCB Bank, Magma Fincorp, & GE Money.
An Experienced , dedicated, motivated Banking & NBFC professional with more than 35 Years of experience in Collection & Recovery, Sales & Operations, with some of the leading Banks & NBFC’s in India & abroad like HDFC Bank, Centurion Bank, ING Vysya Bank , 20th Century Finance & Apple Finance. I had also work with one of the biggest group from Middle East named Saud Bhawan LLC & was handling their Credit & Collection for entire group. I am having In-depth knowledge & hands on experience on Various Collection process across products from soft collection to stressed collection using team, BPO setup & now latest digital collection.
Vaibhav is the Co-founder of ftcash, empowering 60+ million underserved micro-merchants in India through financial inclusion using digital loans, payments and insurance. ftcash was recognized as one of the fastest-growing fintech companies in India by Forbes and is supported by Facebook, PayPal and MasterCard. MIT awarded Vaibhav for 'Most Innovative Future of Work in the World' in Financial Inclusion. He was honoured by HRH The Duke and Duchess of Cambridge for his contribution in financial inclusion. Vaibhav has spent the last decade leading the intersection of entrepreneurship, technology, and policy at organizations such as XPRIZE, The World Bank and LGT Venture Philanthropy. Vaibhav was selected as a Davos50 among the Global Shaper to represent the voice of the millennials at the Annual Meeting of the World Economic Forum in Davos. He is an Oxford University Entrepreneurs Fellow, Acumen Fellow, Asia Development Fellow and Global Good Fund Fellow. He is an alumnus of Harvard Kennedy School and awarded distinguished alumni by NIT, Trichy.
Mr. Karthikeyan is a Banking professional with over 2 decades of rich domain experience in Risk Management, Change Management, Business Analytics and Intelligence, specialised in Contact Centre Management. A goal-driven leader, with a strong personal accountability & ability to manage, motivate and empower diverse teams, in a dynamic climate. He’s currently the Chief Collections Officer at Axio (formerly known as Capital Float, Walnut & Walnut 369) is the brand name of CapFloat Financial Services Private Limited, an NBFC registered with the RBI, which is the lending partner.
Tanveer founded Mervice Infotech after around 20+ years of wide-ranging Management experience acquired during his association with industry pioneers and has expertise in overcoming complex business challenges.
He is in a unique position to navigate the challenges enterprises face when integrating multiple generations of systems and applications as part of their business strategies. For various industries across all departments, Tanveer is having extensive experience in Planning, Designing & Managing end to end BPO/Call Centers.
I have over 22 years of global experience, delivering Customer Service, Telesales and Collections services across industries such as Telecom, Banking, Travel, E-Commerce, FMCG, Automobile and Consumer Technology. With deep interest and expertise in Business Transformation, I’m a big fan of digital technology and products to drive cost effective, world class Customer Experience as appropriate for each industry. I firmly believe in using digital tools to compliment the intelligent human workforce, thus evolving the way a brands deliver customer experience.
Sumit Gawshinde is a versatile business professional, with over 20 years of collections and sales experience for both secured and unsecured portfolios with a demonstrated history of working in the financial services industry. A versatile Banking professional, Sumit is currently heading the collection function at Varthana , managing school loan and student loan portfolio, effectively leading a team of over 100 people spread across the country. Sumit has completed Masters of International Business after graduating in Commerce from Indore. Post that, he worked at Eli Lilly and ICICI Bank. Prior to joining Varthana, he was working with Kotak Mahindra Bank, spearheading their Collections activities in South and East as VP and Zonal Head. Sumit brings along in-depth expertise in Flow management, Deep bucket recoveries, Fraud detection and possesses sound knowledge of Litigation management. He has managed large teams and has travelled across the world for work and leisure.
A data science professional with expertise in data mining and developing statistical & computational strategies for handling complex data sets. Have designed and developed models which have been published in world-renowned journals. Rashi has been the Sr. Group Manager at WNS Global Services, Subject Matter Expert at Absolutdata, Lead Data Scientist at CorrZ, and Assistant Professor at JawaharLal Nehru University. Received a doctorate from the University of Helsinki and double masters from IIT Delhi.
Uthaman believes in the saying, “The way you make your customers feel is just as important as what you offer.” Uthaman has helped several organizations in India enhance their customer experience through creative usage of cloud technology coupled with intelligence and seamless integration in the last five years.
He has helped migrate more than 30000 agents to work from home during the pandemic. He runs a profitable technology company that works with some leading organizations in the banking, insurance, healthcare, BPOs, ARM/Collections, eCommerce, lead generation, and the automotive space.
Mr. Kerry Sherman is the Executive Vice President of Business Development and a Co-Founder at TCN. His expertise lies in international business development, sales, sales management, and solutions consulting. Kerry specializes in developing sales channels, new verticals, and implementing processes. Kerry has worn many hats in his career, including analyst, manager, and project leader.
Kerry’s career began in 1997, working for Fidelity Investments in the Financial Planning and Sales department. In 2000, Kerry began working in Sales at TCN as Vice President and has played a major role in the company’s success as a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies.
A senior executive with over 25 years of experience in providing strategic leadership for profitable growth in the Retail Lending space. (Mortgages, Unsecured Loans, SMEs, Auto Loans, )
Setting objectives, priorities, and managing P&L, budget, and KPIs, Mr. Ajay have held a central role in the growth of several reputed organizations such as Hero Fincorp Ltd., Family Credit India (Society General Group), and Tata Capital Ltd, HDFC Bank Ltd, Fullerton India, etc. He drives strategic and analytical aspects for ongoing success, with a proven record of consistently exceeding goals. He is equally adept as a leader and key contributor in devising action plans, delivering and leading Credit Risk Assessment & Mitigation, Revenue Enhancement Strategies, Data Analytics & Management, Product Implementation Management, Large Distribution Management, Product Lifecycle Management / Roadmap, Financial Strategy & Business Planning, Business KPI Management, and Team Leadership/ Management.
