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Credit & Collections Summit India 2025 is the First and Only large-scale 2-days Conference & Exhibition bringing together 500+ of India’s top Industry experts to discuss the latest technology and digital transformation strategies to overcome challenges and empower organizations to be future ready, strengthening operations, increasing productivity, and improving customer experience in the Debt & Loan Collections, Subscriptions & Renewals, and Credit Processes.
Hear valuable insights from top PSB, PVB, NBFC's, Regulators, Supervisor and more.
Network with fellow leaders and professionals from the industry during our highly interactive sessions over coffee, lunch, cocktails, and Gala.
Get involved! Tell us your specific marketing needs and we’ll help you make the biggest possible impact. Ask us about booths, meetings, branding, and more.
Meet and connect with your top ICP accounts. Send us your wish-list and we'll secure their attendance.
At Credit & Collections Summit we bring together Trail blazers from various industries to give you real insights from those working on the frontlines of customer experience in various enterprises.
Network with fellow leaders and professional from your industry during our highly interactive sessions over coffee, lunch and drinks in our extended networking sessions
Get involved! Tell us your specific marketing needs and we’ll help you optimize your budget to make the biggest possible impact at Collections and Recovery Summit. Ask us about booths, meetings, branding, and more.
Dr. Megha Bhargava is a 2012 batch officer of the Indian Revenue Service (Income Tax) and a seasoned finance and taxation professional with over a decade of experience in tax administration.
She has held critical postings in Mumbai—India’s financial capital—and Madhya Pradesh, across core domains such as International Taxation, the Investigation Wing, and corporate taxation. She holds an MPhil in Public Policy from the University of Cambridge, United Kingdom. Beyond the civil service, she is associated with Samarpan, an NGO recognized nationally and internationally for its innovative, impact-driven work in rural education, menstrual hygiene, clean water, and solar energy.
In recognition of her contributions both in service and beyond, she was awarded the Finance Minister’s Certificate of Excellence and India UK Honours Award by the British Council. As a finance professional, policymaker, and social impact leader, she brings a holistic, grounded, and future-facing perspective on taxation, financial governance, and inclusive development.
Deputy Director General (Joint Secretary Level) Ministry of Communications Government of India
Sumnesh Joshi is an officer from Indian Telecom Service Cadre and at present is posted as Deputy Director General, at Joint Secretary level in Ministry of Communications at DoT Mumbai. He is working in area of communication expanding 5G use cases, IoT and implementation of policies to ensure smooth roll out of telecom network by service providers. He has also been made Nodal officer for monitoring of 4G network saturation Project in East and West region of the country. He is working to make digital ecosystem partners like Fintechs, Banks, state government departments to make use of Digital Public Good Infrastructure and use AIML to curb the cyber threats.
He worked with UIDAI as a first officer at UIDAI Regional Office Mumbai in April 2010 as a part of the founding team under leadership of Nandan Nilekani. He was instrumental to roll out the implementation of biometric based Digital Identity “Aadhaar” project in Maharashtra, Gujarat, Goa, Dadra Nagar Haveli and Daman Diu. He worked with the Aadhaar Eco System Partners like State Governments, Regulators, Banks, Insurance Companies and Fintech Companies and guiding them in designing the solutions for the convenient delivery of various services using “Aadhaar”.
He facilitated the use of Aadhaar - a Digital Identity Platform in E-Governance for Targeted Delivery of Services and Benefits. He also headed Enrolment & Update vertical of UIDAI PAN India. He was in various committees to look into the Strengthening of Aadhaar Enrolment Processes, Revisiting the regulations and SoPs, Automation of various Processes and Universal Client for Enrolment & Update.
Joshi is an officer of 1993 Batch of Indian Telecom Service and has over 25 years of experience at various positions in Government of India. Earlier years of his career he worked with Department of Telecommunications, Government of India and was involved in Telecom Traffic Planning, Data Analytics, Project implementation, Marketing of Services, Market Strategies, Market Intelligence, Product Development and Brand building.
Joshi is an expert in DPI implementation, use of telecom, cyber security strategies, data analytics and speaking at various forums on digital identity, Fintech, data centres, AI, cyber security, ESG at international and national level. He delivered a TEDx talk on India’s digital identity.
Joshi did his engineering in Electronics & Communications from Rajasthan Technical University Kota Rajasthan India. He holds MicroMasters in Data Economics and Development Policy from Massachusetts Institute of Technology, USA. He pursued a Certificate course in Public Policy from University of California Berkeley and MBA from the Management Development Institute Gurgaon, India.
Deputy Director General (DDG) Unique Identification Authority of India
Manish Bhardwaj belongs to the 1997 batch of the Indian Administrative Service (IAS) of the Gujarat Cadre. He holds M. Tech in Optical Fiber Communication from IIT, Delhi and BE in Electronics & Communication from University of Roorkee (now IIT, Roorkee). Manish Bhardwaj has over 26 years of rich experience of public service in various positions in the State & Central Government with exposure to Urban Governance, Finance, Technical & Vocational Education, Revenue Administration, and Developmental Administration & Census.
He has been instrumental in policy formulation and decision making at various levels during his tenure. He is presently serving as Deputy Director General, UIDAI- Head Quarter, New Delhi, India from 25 September 2023. He has been pivotal in strengthening the Aadhaar Authentication Ecosystem, especially in shaping the groundbreaking AI-ML innovation of Aadhaar Face Authentication, which has simplified the authentication process, especially for the disabled, elderly, and physically demanding professions.
Under his directions, UIDAI's Aadhaar Face Authentication has been recognized for its potential and has been awarded at several platforms:
Chief Operating Officer Retail Business at TVS Credit Services Ltd.
Chief Risk Officer (CRO) at Reliance General Insurance
Chief Collection Officer at BAJAJ HOUSING FINANCE LIMITED
Chief Risk Officer at Tyger Capital
Chief Compliance Officer and Head Legal - YES Securities (India) Ltd
Chief Revenue Officer at Hero Fincorp Ltd.
Chief Legal & Compliance Officer and Company Secretary Future Generali India Insurance Company Limited
Chief Collections Officer at Poonawalla Fincorp
Senior Vice President- Collections & Legal at Axio
Managing Director, Head of Credit India at Silicon Valley Bank
Executive Vice President at ClearTouch
Group Chief Technology Officer at Restaurant Brand Asia
Co-Founder & CEO of Credgenics
Co-Founder at Provakil
Chief Compliance Officer | Company Secretary IIFL
Head - Risk and Analytics at Tata Motors Finance
Vice President and Head - Fraud Risk Management & Data Governance
Business Head - Home Loans | Head - Debt Management at Jio Finance Limited
Head of Legal CSB Bank Limited
Partner - Financial Services - Risk & Regulatory Consulting
Head Of Collections and Fraud Control - Senior Vice President at DMI Finance Private Limited
Chief Financial officer at Mahindra MSTC Recycling Pvt. Ltd.
Head of Legal at Bandhan Bank
Vice President Head Persistency & Customer Retention
Chief Risk Officer at Chaitanya Micro Finance
Head -Strategy / Receivables Management at Bank of Baroda
Head Collection Mortgage & SEB(Small Enterprise Business)Aditya Birla Finance Limited
Head of Credit at Mahindra Rural Housing Finance Ltd
SENIOR HEAD - LEGAL at Bajaj Housing Finance Limited
Head Receivables Management Risk at Bank of Baroda
Vice President - Customer Experience at Unity Small Finance Bank
Founder & CEO at OTOBIDS
National Head-Call Center Collection at U GRO Capital
Chief Risk Officer (CRO) ECL Finance at Edelweiss Financial Services Limited
Chief Distribution Officer - Proprietary at Aditya Birla Sun Life Insurance
Chief Risk Officer at Unity Small Finance Bank
Director - Head of Consumer Lending at Tech India Barclays
Vice President - Central Collections Unit at HDB Financial Services Ltd.
CollectionsEVP & Head of Collections at Ambit Finvest
Head - Risk Containment Unit @ Muthoot Finance limited
Senior Vice President & National Collections Head at HDFC Bank
Head - Strategies and Initiatives at IDFC FIRST Bank
Executive Vice President & Head Credit Audit at RBL Bank
Senior Assistant Vice President at Mahindra Finance
Chief Legal and Compliance Officer at Zuno General Insurance Limited
Managing Director at SVC Bank
Deputy Vice President at Kotak811
Co-Founder and Chief Business Officer at Neowise Technologies Pvt
General Manager Collection & Credit Management at Mahindra Holidays & Resorts India Limited
Chief Risk Officer at Hinduja Leyland Finance
Lawyer | Online Dispute Resolution | PA at AQUILAW | Co-Founder at WeVaad | Ex-Cyril Amarchand Mangaldas | NALSAR
Head Legal Operations
AVP - Sales at Rezo.Ai
Head of Collections at BharatPe
Chief Collection Officer at TVS Credit Services Ltd.
Founder & CEO at Freed
Chief Business Officer at Conneqt
Sr. Vice President-Legal & Compliance at Coverfox Insurance
Director - College of Supervisors, Reserve Bank of India
Managing Director & CEO at TruCap Finance Limited
Co-Founder at Flexiloans.com
Senior Vice President – Sales at Razorpay.
Founder at SingleDebt
Chief Revenue Officer at Hero Fincorp Ltd.
Executive VP of Business Development & Co-Founder at TCN, Inc.
Head of Digital Payments at Policy Bazaar
Chief Operating Officer at ACT
Global Executive Vice President at Rally OurBus
Business Head- Collection & Credit improvement at Paisabazaar
Executive Vice President at Cleartouch
Chief Operating Officer at BOB Financial Solutions Ltd
Head of Business Development at Pepper Advantage - India
Chief Product Officer at Enterprise Tiger
Co-founder at ftcash
Chief Collections Officer at Axio
Head of Collections at Varthana
Chief Growth Officer at Rezo.ai
SVP and Head of Collection Strategy/Analytics & Portfolio Strategy at Yes Bank
Head of Customer Experience & Learning & Development at Kissht | Ring
MD & CEO at CLXNS Technologies Pvt Ltd
VP Customer Experience at Dista
Senior Vice President & Business Head, Asia at Uniphore
Founder, CEO at Saarthi.ai
Chief Operating Officer & Co-Founder at Saarthi.ai
Head Collections - Business Lending at Paytm
Chief Risk Officer at Hinduja Leyland Finance
Senior Director & Business Head - India at Uniphore
Collections Head-Recovery - SME Corporate Office at ECL Finance Limited
Muralidhar Sripathi, who leads the Retail Business wing of Two-wheeler and Used Cars, is a seasoned and versatile professional with over 30 years of multi-functional expertise across 15 major Indian states. He has previously worked for Sundaram Finance Chola VF, as well as BAFL. Sales, Collections, Credit, Business Commercial Vehicles, New Cars, Used Cars, Two-Wheelers, Corporate Leasing, Consumer Durables, Office Automation Equipment, and Medical Equipment Financing, are just some of the tasks he’s tried his hand at. His primary competencies include Crisis Management, Start-up, and Build Operate Transfer tasks. A graduate of the University of Madras,Course completed in Business Analytics
Mr. Jasmeet Singh is the Chief Risk Officer at Reliance General Insurance Company Limited since 2013, he has a wide range of expertise in Fraud Management, Loss mitigation, Risk management and has established the Fraud Management Framework and a SIU (specialized Investigation Unit) For Reliance General, He has created a team which includes a varied range of professionals right from Medico Legal experts, to Doctors, Engineers, Forensic Experts, Lawyers, Investigators etc.
With an overall experience of over 20 years, Mr. Singh has worked with a no. of esteemed organizations like ICICI Lombard General Insurance Company Limited, American Express Bank Limited and so on. His expertise encompasses various lines of business including but not limited to Fraud Detection, Prevention, Recoveries on control aspects and Channel management, Direct Sales Strategies, Product Development, International business etc. on business development aspects.
Mr. Singh holds a Master’s degree in Business Management from University of Pune, and is an alumni of IIM, Lucknow for his Executive General Management, He is also a Law Graduate from University of Mumbai and is an esteemed member of International Association of Special Investigation Units (IASIU).
25 years™ experience in Retail and Wholesale credit Risk Management, Enterprise Risk Management , implementation of risk framework, Operations Risk Management, Fraud Risk Management, Team Management in Retail Assets – Secured [Home Loan, LAP, Commercial Vehicle, MSME and Retail Assets Un secured [ Personal Loan, Education Loan ]and wholesale lending [ Construction Finance for Real estate Developers , Channel Financing & Inventory Funding for Automotive dealers]
Over these years, I had a good fortune to associate with top notch brands viz. IDFC Bank, Reliance Capital,ING Vysya Bank Ltd., ; GE Money , ICICI Bank Ltd., HDFC Ltd., Sundaram BNP Paribas, India.
The Group Executive Vice President, Chief Compliance Officer, and Head of legal at YES Securities (India) Limited.
Specialization in the fields of Legal, Broking and ROC Compliances, Finance, Business Management, Operations, Surveillance, Risk Management, Sales, and Marketing has more than 18+ years of diverse experience.
Worked with SEBI registered Listed Companies like Indiabulls and Geojit BNP Paribas.
Have an extensive career spans across all facets of financial services specially all functions ranging from the field of Retail and Institution Wealth Broking, Depository Operations, Compliance (SEBI, NSE, BSE, MCX, NSDL, CDSL, BASL, RA, RIA, AML, ROC, AIF, CYBER SECURITY AUDITS), Legal (CLB, GRC, Arbitration, Income Tax, DRT, NCLT, Trade Marks), Vetting of all type of legal agreements, Corporate Strategy and Governance, HR & Talent Acquisition, Research & Investments.
A senior executive with over 25 years of experience in providing strategic leadership for profitable growth in the Retail Lending space. (Mortgages, Unsecured Loans, SMEs, Auto Loans, )
Setting objectives, priorities, and managing P&L, budget, and KPIs, Mr. Ajay have held a central role in the growth of several reputed organizations such as Hero Fincorp Ltd., Family Credit India (Society General Group), and Tata Capital Ltd, HDFC Bank Ltd, Fullerton India, etc. He drives strategic and analytical aspects for ongoing success, with a proven record of consistently exceeding goals. He is equally adept as a leader and key contributor in devising action plans, delivering and leading Credit Risk Assessment & Mitigation, Revenue Enhancement Strategies, Data Analytics & Management, Product Implementation Management, Large Distribution Management, Product Lifecycle Management / Roadmap, Financial Strategy & Business Planning, Business KPI Management, and Team Leadership/ Management.
An Alumnus of the Indian Institute of Management Ahmedabad and a Fellow member of the Institute of Company Secretaries of India Ashish is a Company Secretary, Legal & Compliance Professional with more than two decades of Experience in working with large Corporates. He has expertise in managing Legal & Compliance risk, ensuring good Corporate Governance, Board and Shareholders interaction, managing International JVs, M&A, structuring transactions, legal compliance & documentation, Securitization and Asset Reconstruction and management of employee benefits (PF/Superannuation/Gratuity) trust.
Ashish is a Chief Legal & Compliance Officer and Company Secretary with Future Generali India Insurance Company Limited. Before joining Future Generali, he was a Company Secretary and Chief Legal & Compliance officer of Edelweiss General Insurance Company Limited where he was responsible for the Secretarial, Compliance and Legal functions of the Company in its startup phase. He is skilled in handling high profile Board and international JVs and ensuring best corporate governance practices. He has extensive experience in handling legal and secretarial functions of listed, manufacturing and regulated financial Service Companies.
Ashish has also worked in Reliance Nippon Life Insurance, Aditya Birla Sunlife Insurance and Asset Reconstruction Company (India) Limited in the past.
Ashish has been awarded many awards for himself and for the Companies he worked for in the field of Corporate Governance and Compliance. The snapshots of some of the •awards are as below: Golden Peacock National Award for Excellence in Corporate Governance for Aditya Birla Sun Life Insurance for the year 2011
Golden Peacock National Award for Excellence in Corporate Governance for Future Generali India Insurance for the year 2022
A Banking professional with over 2 decades of rich domain experience in Risk Management, Change Management, Business Analytics and Intelligence, specialised in Contact Centre Management.
A goal-driven leader, with a strong personal accountability & ability to manage, motivate and empower diverse teams, in a dynamic climate.
I would like to work in a stochastic environment in building economies of scale, identify and reduce slack to business relevance.
Banking Professional,~ 20 years of diversified experience – Collections, Recoveries ( Secured & Unsecured) Operational Risk, Process Control, Assurance testing, Internal Audit, NPA management.
Rupessh is a reputed thought leader and advocate for the power of startups to transform industries and communities.
He is the Managing Director with Silicon Valley Bank India. He leads their Credit Administration practice. He is recognized for his invaluable contributions to the startup ecosystem. As a dedicated expert, mentor, and advisor, he has guided numerous emerging entrepreneurs through the challenges of early-stage development.
Beyond individual mentorship, Rupessh plays an active role in the startup community by helping connect both the founders and the investors. As a regular speaker at industry events, Rupessh shares insights on the startup ecosystem, innovation, and investment.
Before joining SVB, Rupessh held the position of Senior Vice President of Credit Services at HSBC, where he led the Corporate and Commercial Credit Services function supporting 28 countries. Managing a team of over 1100 employees across India, China, Poland, and Egypt, he was responsible for strategy planning, budgeting, service delivery, operations, technical innovations, process improvements, cost optimization, stakeholder management, and team leadership. Additionally, he spearheaded various activities related to financial spreading, credit analysis, covenant monitoring, facility & collateral documentation, collateral management, and post-approval credit administration. Before his tenure at HSBC, Rupessh gained valuable experience working with Barclays, Bank of America Merrill Lynch, ICICI, and HDFC. Rupessh holds an MBA degree and is a certified Six Sigma Black Belt professional. He also completed the 'Global Business Leader' Program at The London School of Economics and Political Science (LSE).
Uthaman believes in the saying, “The way you make your customers feel is just as important as what you offer.†Uthaman has helped several organizations in India enhance their customer experience through creative usage of cloud technology coupled with intelligence and seamless integration in the last five years.
He has helped migrate more than 30000 agents to work from home during the pandemic. He runs a profitable technology company that works with some leading organizations in the banking, insurance, healthcare, BPOs, ARM/Collections, eCommerce, lead generation, and the automotive space.
Mr. Kiran Komatla, currently serving as the Group CTO at Restaurant Brands Asia, is a distinguished technology professional with over two decades of experience spanning various domains. Mr. Komatla's impressive list of accolades includes the Retail Icon Award 2023, multiple Best CIO of the Year titles, and IT Genius Awards for Digital Transformation and Artificial Intelligence. With a background in QSR, Retail Business, Information Technology, and Digital Technologies, Mr. Komatla possesses extensive expertise in areas such as customer experience innovations, digital transformation, business intelligence, and supply chain management. His career is defined by successful project management, team leadership, and the ability to engage stakeholders in leveraging technology for sustainable business growth and achieving organizational KPIs.
Rishabh Goel is the Co-founder and Chief Executive Officer (CEO) of Credgenics, a leading technology solutions provider for debt collections to lending companies worldwide. Prior to Credgenics, Rishabh was with Deutsche Bank and Blackrock, where he recognized the prevailing archaic approaches to debt recoveries and lack of a robust digital framework in this crucial leg of the lending ecosystem. This motivated him to establish Credgenics, a unique data driven Software-as-a-Service (SaaS) based technology platform, which aims to address these issues and fundamentally transform the way debt collections are approached by lenders.
As the CEO, Rishabh drives the strategic business direction and growth agenda for Credgenics. He is an inspiring young leader with sharp business acumen, deep expertise in the banking domain, and a passion to innovate with smart use of technology. Rishabh interacts and works closely with the banking industry leaders worldwide to help them address their business challenges, serve their end customers better and realize business value from technology. Rishabh holds a Bachelor's degree in Technology from Indian Institute of Technology Delhi and has completed certifications in Financial Risk Management (FRM) and Chartered Financial Analysis (CFA).
Shashwat is the Co-founder and Chief Business Officer of Provakil, a legal operations management platform for global companies. Shashwat is a graduate of the prestigious Indian Institute of Technology (IIT) Kharagpur. Prior to founding Provakil, Shashwat has worked with HSBC Bank and OYO.
Mauli Agarwal, a seasoned and highly accomplished corporate compliance expert with a distinguished background as a Qualified Company Secretary and Lawyer. With over a decade of post-qualification experience, Mauli brings a wealth of knowledge and expertise to the table, making her a valuable asset for any company seeking excellence in governance and legal adherence. Her unwavering commitment to corporate governance has played a pivotal role in safeguarding companies from legal complexities and potential risks.
Beyond her professional achievements, Mauli is known for her exceptional interpersonal skills, forging lasting relationships with stakeholders and colleagues alike. Her strong sense of emotional intelligence, discretion, and diplomacy have earned her widespread recognition and appreciation within the industry.
In the ever-evolving landscape of compliance, Mauli stands out as a go-to expert, consistently staying ahead of the curve with her flexible and practical approach to work.
She has been acknowledged by prestigious platforms, including the ‘40 under 40 Award’ for Compliance and Ethics and being honored as part of the ‘2022 Modern Governance 100.’
• High performing Analytics professional with 19+ years of experience in multiple domains
• Have led Analytics team of a major BPO/KPO player with USD 1BN+ revenue with 60+ Analytics professionals
• Envisioned platform strategy at the enterprise level to productize Analytics solutions
• Conceptualized and developed award-winning Analytics products for various verticals (Banking, Insurance, Travel, Telecom, and Healthcare) to drive non-linear growth
• Functional expertise includes Credit Risk, Marketing, Fraud, Collection, HR, and Call Centre Analytics
• Main areas of work are Portfolio Risk Analytics, Credit and Collection scorecards building and maintenance, PD, EAD & LGD models for both retail and corporate portfolios, Settlement models, Cross-sell/Up-Sell, Marketing Mix Modelling, Acquisition and Engagement Attribution modelling, Response modeling, Account Level Profitability, Fraud Analytics, Market Entry Strategy, SCM, identifying agent training opportunities and Survey Analytics among others
• Techniques used are Logistic Regression, Bayesian networks, CHAID, Cluster Analysis, Survival Analysis, Factor Analysis and Conjoint Analysis, among others. Well versed in both Qualitative and Quantitative methods, Machine Learning and Deep Learning
• An advanced user of statistical packages namely SAS, SPSS, H2O and KnowledgeSEEKER
An industry stalwart in Risk Management field, Sougata has more than 19 years of experience in BFSI in the field of Financial Crime, Building and Institutionalizing Risk Culture, Forensics Investigation, Fraud Risk Management, Data Analytics, Mortality Risk Management, Whistle Blowing Process, POSH, Compliance Audits. ​ He is currently heading Fraud Detection & Control Unit with Edelweiss Life insurance Co. Ltd. Under his leadership the company has won several accolades like “Golden Peacock Award for Risk Managementâ€Â, 2023, “Fraud Investigation Team of the Yearâ€Â, 2023 etc. ​ Previously he has been associated with organizations like Max Life Insurance, Exide Life Insurance, TATA AIA Life etc. ​ Sougata holds a Master degree in Finance from Calcutta University & Certification in Advance Business data Analytics from IIM, Kolkata. ​ He is a regular speaker in various industry forums & associated with III (College Of Insurance) as a Guest Faculty.
Himanshu Bhattacharjee a veteran in the modern day fast paced lending fintech world with a vast experience spanning across large banks, NBFCs and Fintech.
His career highlights mastering the skill of blending digital and physical journeys to make an Ideal journey. He has managed both the top line and bottom line across secured and unsecured businesses, while maintaining an ideal balance between risk and cost to ensure the organisational level profitability.
Strong banking regulatory DNA coupled with innovative ideas of product creation, selling and collecting translating to ideal combinations to drive profitable P&L for any organization.
Vast knowledge of Secured, Unsecured, Rural and Urban markets helps provide a strategic well thought off rich experience which works as an asset for any new and growing business.
Legal recourse, Recovery, Risk & Fraud Control, Loss Mitigation, Forensics & Investigations / Claims Management / Clientele Relationship. Utilizing potential resources and latent talent at their best. . 'To take best out of worst' and 'to believe in the best', together shall make things better!
Specialties: Strategic Planning & Implementation of Technology, Research, Analysis & Feild Operatives on Litigations, Drafting of M&As, Agreements, Bad Debts & Assets recovery, others. Regulatory Compliances, Arbitration, , Attorney Mgmt, Banking, Brand Mgmt, Cash Mgmt, Cost Analysis, Legal & related Counseling, Negotiation, Alternate Dispute Resolution, Policy Analysis, Public Relations, Quality Control, Recording, Recruiting, Reports, Risk analytics, Settlements.
I have 22 years of experience in banking, payments and fintech in the risk management and regulatory compliance domain.
Specialties: Buidling Risk & Compliance framework, Enterprise Risk Management & Governance, Market Risk & Liquidity Risk Management, ICAAP, Credit Portfolio Management & Stress Testing, Risk Governance, BASEL II & III, Risk Tech implementation, Operational Risk & Outsourcing Risk Management, Information Security, Fraud Risk. Regulatory Compliance & AML, Risk based Supervision, Dealing with Regulatory Authorities
As the Head of Collections and Fraud Control at DMI Finance Private Limited, I have over two years of experience in managing and optimizing the performance of a diverse portfolio of personal and consumption loans. I lead a team of professionals who are responsible for ensuring timely and effective recovery of delinquent accounts, minimizing fraud risks, and maintaining compliance with regulatory and ethical standards.
With over all 18 years of experience, I have a proven track record of delivering results by implementing innovative and data-driven strategies, leveraging technology and analytics, and fostering strong relationships with internal and external stakeholders. I have successfully reduced the skip portfolio, increased the recovery rate, and enhanced the customer satisfaction and retention. I am passionate about driving growth and excellence in the banking and finance sector, with a focus on portfolio management and fraud control.
Undersigned is a people’s leader, diversified & seasoned Intrapreneur being a CA, CS, CMA (All India Rank Inter & Final) with post qualification exp. of > 15 yrs. Undersigned is a MBA with MDP from IIM-Lucknow, M.Com from Calcutta University & a honors graduate from St. Xavier’s College, Kolkata too.
Also a Diploma holder of “Financial Modelling & Valuation†by ICMAI & certified “Forex and Treasury Management†conferred by Institute of Chartered Accountants of India.
Currently, Since Dec’2020, serving “Mahindra MSTC Recycling Limited†– under the Brand logo CERO as a Chief Financial Officer based at Mumbai.
Earlier to this, the undersigned was serving “MSTC LIMITED – A Miniratna under Ministry of Steel†a Listed entity as a Regional Manager – Finance based at SRO – Chennai. The Undersigned had served “EMAMI LIMITED†as a Finance Controller in International Marketing Division.
The Undersigned is an accomplished professional having diversified exposure & not limited to Accounting, Finance, Auditing, Forensics, Taxation both Direct & Indirect etc & had certified capital expenditure & Project financing for various Cement industries, Garments Manufacturing, Export House, Architectural firm, Shopping Mall etc.
I am working as Core Management team member for last 4 years contributing to the growth of Bandhan Bank with 2,50,00 crores business, having 80,000 employees and 9,000 branches, units. As Head Legal with 29 Years experience, in legal department advised on various legal matters on risk, compliance, governance, collection, HR, policy and process as well as core management across Asia specific to CEOs, ED, COO, CFO, CCO, CRO, Board of Directors, senior business leaders, assisted accelerating growth and keeping the company safe.
I am gold medalist in law and management guy possess Master of Business Laws, eMBA Finance, Honorary Doctorate of Laws and Doctorate of Management as well as secretarial qualifications.
I have worked with various large Banks i.e. Union Bank of India, IDBI Bank Ltd, IndusInd Bank Ltd, Bandhan Bank Ltd for more than 22 Years, Also associated to Panel advocate to State Bank of India, Bank of India, Canara Bank IRCTC, etc while practicing as civil and criminal lawyer. Further I have worked 5 Years in resolution of stressed assets with large corporate companies. I have handled large corporate A to Z legal work for more than 800 large corporate companies. Familiar with regulations, laws. Operations, governance, applicable to Banking.
I am ready to work in your Bank in legal department any other department or work assigned to me.
I am permanent resident of Mumbai, my family stay in Mumbai. Presently I am operating from Kolkata therefore request you to provide a job opportunity at Mumbai.
A competent professional with 3 decades of experience in Life/Health Insurance Operations, expertise in Renewal Collection & Retention, FMCG, Non-Banking Finance Companies, and implementation of GST for the company.
Qualified Legal Professional
Domain Expert in Life/Health Insurance Operations, Administration, and Systems
Business Requirements Analyzing for new systems development
Preparation of Business Requirement Documents (BRDs)
Technical Documents Preparations
User Acceptance Test Management (UAT)
User Manual Preparation
Training and Development for new process and systems implementation
Specialized in New Process Setup, Strategic Projects, Group Business Underwriting, Pricing, Claims Management, Domain Expertise in Insurance Software, UAT Planning, Functional Document Preparations, Customer Centric System Solutions, Analyzing Business Requirements, and Risk Analysis.
Having a wide area of expertise in Legal disputes in the subject matter of Insurance.
A strategic planner with expertise in Digital Collections, Retention Process, expert in Life Insurance Persistency, designing digital ecosystems, UAT, Test Scopes Planning & Procedures, and contributing towards improved and automation of manual processes to increase productivity and enhanced internal controls.
Developed competency in managing branch operations and implementing strategies towards enhancing productivity, key SLA metrics, business volumes, and growth.
Energetic leader known for the ability to set up new branches, strategic projects, maximizing productivity, and creating successful outcomes in complex situations.
Specialties:
- Insurance Operations Management
- Persistency Management
- Claims Management
- Group Business Underwriting
- Statutory & Legal Compliance
- Process Reengineering
- Domain Expertise in Insurance Systems
- Systems and Process Planning
- Group Business Valuations
- Strategizing for Profitability of the Products
- Risk Assessment
- Quality Assurance
- Specialized in Setting Up New Bancassurance Channel and Related Payment Process
An accomplished Chief Risk Officer and ERM expert with a background in Mechanical Engineering and an MBA in Finance. Holding certifications such as FRM and CISA, I bring extensive experience in risk management and cybersecurity to the table. With a strong emphasis on strategic leadership in risk, I’ve successfully led risk functions at organizations like Chaitanya Microfinance and NSDL Payments Bank. My expertise encompasses risk capital management, cybersecurity strategy, and fraud prevention. Let’s connect.
Performance oriented professional with 21 years of proven track record in Collections and Legal recovery through inspiring leadership and execution excellence.
Retail Portfolio Management
Deft experience in Early, Mid, Deep and W/off Buckets for Secured, Unsecured, Agriculture, Commercial vehicle, Construction Equipment & Mortgage Loans.
Delinquency / Debt Management: Designing and implement collection strategy, techniques, procedures for end-to-end collections buckets.
Impact analysis on delinquency basis high frequency lead and lag indicators.
Design, Develop & Implementation of various Policy & Processes framework for smooth functioning daily collection operations.
Legal Tools: Understanding of various legal tools and tactical implementation as an enabler for portfolio management.
Networking: Coordinating with law enforcement, statutory bodies & auditors both internal and external for compliance and controls.
Call Centre & Field force / Profit Centre Operations: Managing network of Agencies & large In-house Team of call center & field Force.
Removal of bottlenecks through handholding, coaching & training, one-on-one methods for team support and supervision.
Devising To-Do list, Daily/Weekly Assignment’s methodology and monitoring the outcome in controlled environment.
Enabling the performance of team members for ensuring individual & group achievements.
Budgeting & Planning: Planning & budgeting basis collection models along with profitability measures.
Deployment of Technology and processes for enhancing productivity and Cost optimization.
Business Re-engineering: Understanding & Implementation of newer technologies in collection function.
Process & Performance re-designing & improvement through analytics & qualitative interventions.
â—¾ Notable Accomplishments:
Developed & Implemented - Risk based collection Model.
Design, Develop & Implemented Agri-collection Model
Business Re-engineering of end-to-end collection and legal Process.
Blueprinting and implementation of Digital Collection process.
Exposure in portfolio Selloff’s & Buyouts.
A Proactive & results-driven leader with over 24+ years of strong domain experience. My journey has endowed me with crucial competencies in collections-management & Strategy Planning. Conceptualizing the initiatives for setting up robust processes & systems with a key focus on the Enhancement of Bucket Resolution Rates, reduction of Credit loss, GNPA, optimal utilization of resources for keeping costs under strict control, Regular review of the processes, Policy, Portfolio & systems, with a view to constantly improve efficiency & productivity. My ability to critical thinking & decision-making has always helped organizations in creating a competitive edge & high-quality risk management solution. I am a problem solver, effective strategic leader, team builder & creative individual with an ability to think “outside the boxâ€.
In my 24+ years of Journey I have worked for Telecom, Banking and NBFC sectors. Expert in managing Secured, Unsecured & Strategic collections both in Banking & NBFC space. Successfully handled Collections for plethora of Products & Ticket sizes both in Secured & unsecured lending. (Prime-HL, Affordable HL, CF, CP, LAP, LRD, Strategic & Subvention schemes) Personal loans, Business loans, Loan Against Gold, Loss Write-off Recoveries, Credit cards, & Two-Wheeler loans) including Collection in Telecommunication sector. Being a Law Graduate gives me added advantage & edge over others & has always helped draw faster, more effective, more efficient, & sharper collection decisions & processes.
Experienced Legal Professional with a demonstrated history of working in the financial services industry. Skilled in debt management, Dispute Resolution, Handling complex litigations, Documentation, Corporate Legal..
30 years of experience in the field of marketing & Sales and Risk management. Work experience - have worked in organization like TATA finance, ICICI Bank, HDFC Bank, IDFC first bank and currently in Bank of Baroda heading the Receivables risk management functions Mob-99870 59103
bio will update soon
With over 20 years of experience in business operations, sales, marketing, and development, he has a proven track record in early-stage and mature business environments. His expertise spans auto remarketing, auctions, Collections e-commerce, ITES and startup operations. He previously served as MD at ROAM Africa, and was a founding team member of CarTrade.
A commerce graduate with 22 years of experience in Collections, Debt Management, Operations, Process Improvement, Human Resource Management, setting up new processes, and Corporate Relationship Management.
Specialties:
An experienced distribution & general management professional with more than 21 years of experience in Distributor, Supply Chain, Marketing, Training, Sales and P&L Management. Currently managing a team of experienced professionals which includes Front Line, Middle, Senior Managers and Leadership Team spread across the country, managing different lines of businesses.
Corporate Banking professional with 20 plus years of work experience in Client Coverage & Origination and Risk both as an individual contributor as well as part of the strategic / management team.
Ruqsana Nuruddin- Director -Head of Consumer Lending & Deposits Technology at Barclays India
Guiding companies towards sustained growth in technology through Innovation , Platform/Data Engineering & People Leadership.
A seasoned Technology Leader with 23 years of experience in the Banking , Retail & Product industries , having worked with renowned organizations like Barclays, HSBC, and SAS globally. Ruqsana is known for her strategic acumen, transformative leadership style and a strong focus on innovation, growth & financial inclusion.
Throughout her career, Ruqsana has demonstrated ability to drive business results and foster innovation through technology, in the area of Retail Banking, Consumer Lending, Deposits & Buy now pay later(BNPL).
Her expertise lies in building digital-first technology solutions that provide sustainable value to businesses while nurturing high-performance teams and driving operational excellence. As a data expert , Ruqsana has led creation of data monetization products, generating new source of revenue for companies by unlocking value from customer , channel , product & transactions data.
Passionate about Diversity & Financial inclusion through Digitization, She believes in creating large Societal Impact through Technology.
Bio will update shortly
More than 21 years of experience in finance and banking industry with exposure in managing collections for various products under Secured and Unsecured product suite. Expertise entails team building, enhancing collection infra, collection automation, process enhancement, data analytics, strategy planning and execution.
Finance Professional with experience in Fraud Risk & Operational Risk Management from Commercial Banking and NBFC background.
Specialties: Experience in Fraud Risk containment & Operational Risk Management.
Debjyoti Datta, Senior Vice President and National Collection Head for Loan Against Property and Emerging Enterprise Group, has been a valued member of the HDFC Bank’s Retail Portfolio Management team for over 17 years. His core competencies include Process Management, Customer Complaints Management, Digital Innovation in the field of collection workflow system, Data analysis and Receivable Management across various stages of delinquencies. His deep-rooted knowledge of compliance requirements helped in designing collection processes for the bank, in line with regulatory expectations. Debjyoti has a total work experience of more than 27 years in the field of receivable management. Debjyoti has been known for his collaborative approach and mentoring skills, and been instrumental in leading successful teams known for delivering impeccable portfolio indicators in the industry. His knowledge spans across various products ranging from Secured, Unsecured loans & Payment business. He is known for his proficiency in people, vendor and associate management. His experience across national and international market makes him a subject matter expertise in the field of Retail & Corporate Receivable and Debt Management.
A tenacious, result oriented professional with 20 years + experience in Customer Service, Technical Support, Strategy building, Consumer Sales, People, Process, Client & Project Management.  Exceptional experience and proven track record in Back Office Operations, CS-IT Operations, Customer Service Skills (B2B and B2C), Technical Support, Help Desk Management, Project Management & Process Excellence.  Proven strategic capabilities and demonstrable critical thinking across business (vision, solutions, strategy, roadmaps).  Known for interpersonal and communication skills that allows effectiveness in change management, networking, negotiation, team-work, presentation and are politically astute.
Seasoned Banking professional with 37 years’ of insightful experience in Internal Audit working as Executive Vice President (Senior Consultant) & Head Credit Audit with special expertise in Loan Review Mechanism/Credit Audit, Credit Risk Management, Portfolio Risk, Credit Administration, Credit Monitoring, EWS identification and suggesting mitigates to the potential risk & managing all facets of loan origination including Portfolio Risk Management, Documentation & Collection.
A dynamic and results-driven professional, leveraging over 31 years of rich and diverse experience. Targeting a challenging role in Collections Management within the banking/financial or automobile sector.
Aiming to utilize expertise in loan disbursements, credit management, recovery strategies, and team leadership to drive operational excellence and achieve outstanding results for the organization.
Extensive experience with varied business environment in multiple Industries, Leading Corporate Legal Function for over a decade, Core functional experience include Public Affairs, Extensive Litigation, Legislative Advocacy, Regulatory Structures, Corporate Re-structuring, Project Negotiations, Competition Law & Anti–trust framework, Arbitration, Industrial & Employment Laws, Reality & Estate Transactions, IPR Policy and Litigation
Conflict Management, Commercial corporate Contracts, Devising effective legal strategies, Intellectual property protection, Civil, Criminal and Constitutional Laws, Banking, Insurance and other compliances, Structuring & Managing Legal Organizations and Business Interface
Alumni of IIM Kozhikode and career banker with more than 30 years of experience out of which 23 years have been spent in leadership roles predominantly in Corporate Finance, SME Advances, Risk Management and Branch Banking. Proficiency in planning, strategizing, leading & executing Bank’s Corporate Banking Verticle operations involving leadership in marketing, processing, sanctioning & servicing Corporate/SME business relationships in dynamic & rapidly changing Banking scenario
• Gained exposure in driving overall business of the Bank by leading Corporate Vertical, Branches, Zones, Regions and large teams & achieving desired targets with overall responsibility of Department’s profitability, topline, fee, NII, Treasury Income, Cross Sell, Portfolio Quality & Collection while maintaining highest level of customer service and customer satisfaction in a dynamic and globally expanding MNC environment
• Expertise in coordinating with Banks, FI’s, Regulators, Board of Directors, Investors, Auditors, Corporate, Accounting Team, Treasury Team, Reconciliation Team and other internal/external stakeholders for seamless banking operations
• An efficient leader with skills in leading & mentoring team on banking process, products, corporate credit process and customer relationship management; ensuring their progress & performance
• Track record of leading the entire process of risk management for Corporate and SME advances with a team of analysts by diligently monitoring the portfolio quality, process & procedures ensuring compliance with defined norms & regulatory requirements
• A strategist cum implementer with recognized proficiency in spearheading business to accomplish corporate plans and goals successfully.
Extensive Work in Retail Banking, Credit Bureau & Risk Consulting in designing, developing, implementing and validation of Retail analytics, Commercial Analytics, and Marketing analytics projects.
Worked extensively in Bank's retail analytics and with clients in Banking, HFCs, NBFCs and Telecom sector for building their:
Specialist in Machine Learning, Advanced Analytics, Econometric, Statistics, Time Series Analysis, Economics and Research.
Bachelor degree in Economics from St. Stephen’s College and Master’s degree from IGIDR, an advanced economics and research institute established by RBI.
Siddarth Padmanabhan is currently a Co-Founder and Chief Business Officer at Neowise Technologies Pvt Ltd, a company acquired by the Decentro Group in 2023. Neowise is a Mumbai-headquartered Fintech building a debt collection technology stack that it offers to Banks, Fintechs, and NBFCs, enabling them with best-in-class technology to reduce NPAs. Having been part of the GTM teams at Linkedin, Meta and other large tech companies during his career, he currently leads all business and operations at Neowise.
An innovative, multifaceted solution-focused post-sales and financial professional with 20+ years of rich experience demonstrating visionary leadership and outstanding performance in the areas of Collections and Credit Management, Customer Service, and Retention. Superior interpersonal, organizational, and analytical skills with an innate ability to work in unison with customers, staff, and key internal/external stakeholders.
Core Competencies:
Behavioral Strengths:
Experienced Risk Officer with a demonstrated history of working in the banking and financial industry. Skilled in Enterprise Risk Management, Strengthening Risk Culture, Embedding Risk-based Decisioning Framework and Business Relationship Management. Strong academic qualification with a Post Gratuation focused in Marketing from Symbiosis University, Pune, India.
I specialize in arbitration, corporate/commercial litigation and white collar crime related litigation. I have handled large and complex commercial disputes in courts, tribunals, quasi judicial authorities and through alternative dispute resolution mechanism such as arbitration and mediation. I have also worked on general corporate and competition law related matters.
National Manager Legal
An entrepreneurial professional with extensive experience in B2B SaaS, IT, and telecommunications, currently leveraging expertise at Rezo.ai.
Collections Professional with over 2 decades years of experience in Retail Finance domain. Proficient in collection strategies, building digital debt management platforms, mentoring and motivating large field force. Proven ability to lead and motivate large cross-functional and multi-cultural teams to maximize productivity. Prior to current stint at BharatPe, have worked with leading Banks & NBFC's like Citifinancial, HSBC , Fullerton India and Mahindra Finance.
Familiar with trending AI and ML tools which go a long way to maximise collection efficiencies
Ritesh, a seasoned entrepreneur with 20 years of experience, is a strategic leader with a track record of building and scaling companies in consumer tech and financial services. Starting his entrepreneurial journey in the US in 2004, Ritesh was a founding member of a large loan origination platform processing over $200M in monthly loan volume. In 2008, he co-founded a successful debt relief company called Settlement Corp, processing over $2B in consumer debt. He founded FREED - India's 1st debt relief platform in Aug 2020, with a mission to help Indian consumers struggling with debt. Ritesh is an alumnus of NIT Bhopal and IIM Bangalore.
Sudhir is a passionate advocate for growth and a business development enthusiast, specializing in Business Process Outsourcing Management for the Banking and Financial Services Industry. In his current role, Sudhir leads a team of over 20000 professionals dedicated to collections, Recovery & Banking Ops. This is perhaps the largest collections team in India, which includes all the facets from Digital, Data Science to Tele collection and last mile. Sudhir’s team services 21 NBFCs and 18 Banks that include private and public sector banks.
As a mastermind in leading initiatives that drive digital transformation, analytics, and BI-led collections, Sudhir's strategic vision and leadership skills ensure the successful implementation of innovative solutions, enhancing efficiency and delivering outstanding results.
Currently serving as the Chief Business Officer at Conneqt Business Solutions, Sudhir continues to push the boundaries of excellence and innovation in the industry.
Bio-Vivek Dubey as the Compliance Officer & Sr. Vice President- Legal & Compliance at Coverfox Insurance Broking (part of Coverstack Technologies, an insurtech frontrunner), I am passionate about helping the company structure and implement a robust and compliant business structure for its innovative insurance and nsurtech business operations. With over 17 years of experience in the insurance and reinsurance industry, I have a deep understanding of the complex commercial landscape, the regulatory challenges, and the emerging opportunities in this fast-growing sector.
I work closely with the technology, insurance, partnership, and other teams to develop customized insurance and service solutions that meet the unique needs of our customers and partners. I also lead the implementation and monitoring of the global compliance framework in various countries, ensuring that we adhere to the highest standards of ethics and business conduct. I am driven by the mission of enabling Coverfox to deliver seamless, transparent, and affordable insurance products and services that empower people and businesses across the region.
Mr. Rohan Juneja is currently serving as MD & CEO of TruCap Finance Limited (Tru), a specialist MSME and Gold Finance NBFC. He has led the transformation of Tru from a single product-single office lender to a specialised multi-branch MSME lender focused on delivering affordable credit solutions to unserved and underserved small businesses.
During his tenure, the company’s footprint expanded to 70+ branches spread across Tier 2 and 3 cities in Northern & Western India to develop deep expertise in managing lending operations, resulting in 15 times growth of loan book over a span of 3 years. Since Jan 2020, he has stitched relationships with almost 30 prominent financial institutions as lending and co-lending partners for facilitate access to credit and promoting financial inclusion.
He is a former investment banker and hedge fund manager with over 17 years of experience in research, strategy, portfolio management, financial analysis and mergers & acquisitions.
He started his career in 2002 as Equity Research Associate with Keefe Bruyette & Woods and was elevated to the position of Assistant Vice President.
He subsequently worked with FrontPoint Partners, L.P. as Financial Analyst and Vice President from 2007 to 2011 were he extensively worked on analysis, research and investment in financial services and real estate companies in India, USA and China. He was associated with Seawolf Capital LLC from 2011 to 2017 as Vice President, responsible for investing and managing a portfolio of listed equities within financial services companies in India and USA. He also worked on companies in similar sectors located in Australia, Brazil and Canada.
Manish Lunia, a career financial services professional with 20+ years of experience Co-Founded Flexiloans .com - India’s largest embedded ecosystem lender for SME Loan.
He leads the Strategic Partnerships & Alliances, Expansion of the business, and Corporate Strategy at Flexiloans. He started his career with Aditya Birla Group and has also worked with Tata Teleservices. He is also a part of the Executive Committee of the Digital Lenders Association of India (DLAI), spearheading various policies that would help in the growth of the industry.He is a regular speaker at various conferences and events like Tie-Con Mumbai, ISB Conclaves, DLAI Annual Conference, Fintegrate, etc. He is a qualified Chartered Accountant and pursued his MBA from ISB (Indian School of Business, Hyderabad) (Dean’s List)
Atul heads the Sales Function at Razorpay as the Senior Vice President and is responsible for architecting the organization’s direct and indirect sales strategy and efforts, shaping & building the sales team, and scaling revenue to the next level.
An alumnus of IIM Ahmedabad, Atul has 15+ years of hands-on Global experience in the areas of Fintech, Alliances, Enterprise Sales, Channel Sales, Analytics-driven strategy, and Business Intelligence.
He also monitors and observes the brand and makes forecasts, identifying new trends ahead of the curve, hence, offering Razorpay a competitive advantage and keeping it ahead of its competition in the market.
As a member of the leadership team at Razorpay, Atul has helped the company expand its horizons and captured large projects by selling into new markets, strategizing next steps, negotiating complex deals and beating the competition in head-to-head opportunities.
The culture of Razorpay is core to his being and works towards inspiring and guiding team members in adoption of the company's vision and values in day-to-day operations.
Atul strongly believes in creating a strong business and building a better world - as they are both essential ingredients for long-term success in serving the society. During the toughest of times, Atul is trying his bit by involving in multiple CSR activities with the most recent being food distribution to COVID-impacted folks.
Atul is analytical and articulative when it comes to knowledge sharing, he has been an active speaker and has represented Razorpay at various industry forums and colleges in the past including institutes and forums like IIMA, IIMB, MDI, MUSB, FMS & IIMV.
Atul has been at the forefront of various client facing roles involving P&L management and setting & achieving business expansion, revenue enhancement, client acquisition and account management targets. Before joining Razorpay, Atul has made his significant contributions to companies like PwC, KPMG, and PayU.
Mr. Harish B. Parmar is the founder of City Credit Management LLP and has over 30 years’ experience in developing innovative ideas for diverse financial institutions in the United Kingdom and India. He mentored and led a team in developing an integrated debt management program in India and set up a company called SingleDebt.
Mr. Parmar is always focused on developing a global financial model to overcome individual problems, risk factors, and open access to the Debt Management industry in India. He has tirelessly worked to establish a reputation for debt management in India among a large number of global audiences.
Early in his career, he held leadership positions with a variety of financial institutions, including merchant banks and high street banks. He developed a vision for introducing debt management for the first time in the Indian financial industry.
Mr. Parmar pairs a broad range of financial industry experience with leadership qualities. His greatest strength is his ability to spot opportunities, react to them, and introduce creative techniques to the market. All of the success he has today is the result of diligent work from the roots. He has a blend of technical, operational, and people skills, along with a keen business sense and the ability to boil complex issues down to a manageable level. His style is purpose-driven, people-centric, and outcome-oriented.
Mr. Parmar, a man with modern vision and a strong decision maker. He has excelled in his unique skills in expanding his innovative business ideas to the public and financial sectors. He always took his steps forward in achieving success with an optimistic attitude that gave him the ability to communicate the invention of financial strategy to a large audience.
A senior executive with over 25 years of experience in providing strategic leadership for profitable growth in the Retail Lending space. (Mortgages, Unsecured Loans, SMEs, Auto Loans, )
Setting objectives, priorities, and managing P&L, budget, and KPIs, Mr. Ajay have held a central role in the growth of several reputed organizations such as Hero Fincorp Ltd., Family Credit India (Society General Group), and Tata Capital Ltd, HDFC Bank Ltd, Fullerton India, etc. He drives strategic and analytical aspects for ongoing success, with a proven record of consistently exceeding goals. He is equally adept as a leader and key contributor in devising action plans, delivering and leading Credit Risk Assessment & Mitigation, Revenue Enhancement Strategies, Data Analytics & Management, Product Implementation Management, Large Distribution Management, Product Lifecycle Management / Roadmap, Financial Strategy & Business Planning, Business KPI Management, and Team Leadership/ Management.
Mr. Kerry Sherman is the Executive Vice President of Business Development and a Co-Founder at TCN. His expertise lies in international business development, sales, sales management, and solutions consulting. Kerry specializes in developing sales channels, new verticals, and implementing processes. Kerry has worn many hats in his career, including analyst, manager, and project leader.
Kerry’s career began in 1997, working for Fidelity Investments in the Financial Planning and Sales department. In 2000, Kerry began working in Sales at TCN as Vice President and has played a major role in the company’s success as a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies.
Harsh Vardhan Masta is VP at PolicyBazaar where he is leading the digital payments initiatives. With more than 12 years of experience in product development, management, Tech, and new initiatives, he has been passionately involved in the Fintech space. Prior to PolicyBazaar, Harsh led the digital payment initiatives at IndiaMART and also served as the Director for their payment gateway, Pay with IndiaMART. He is credited with the ideation and launch of this product and more such initiatives at the organization.
Mr. Sandeep is a sales and marketing professional with in-depth working knowledge of "Supply Chain" function. He worked in Sales and Marketing for the intial 11 Years of the career then moved to Supply Chain in May 2007.
Moved back into Sales and Marketing in Feb 2012. Moved as SVP - Sales and Marketing for Industrial and Consumer business in July 2014
Implemented SAP and APO, during the supply chain experience. Have hands on knowledge on S & OP process. Spoken in several Indian and International seminars on the S & OP process. In Sales and Marketing, he created new "way of doing things" in Industrial including focus on "domestic RMG" industry.
A curious service professional learning to transform the customer experience industry by craftily deploying tools like process reengineering, design thinking, advanced analytics, and technology (cognitive and otherwise)! 'Customer experience management, product/project and innovation management, business and digital transformation', that is what I do. COPC, Six Sigma Black Belt and PMP certified professional.
Anurag is a Fintech enthusiast and forward-focused professional with over 13+ years of a demonstrated history in Digital Lending, Credit Evaluation, Product Development, Analytical Skills, Market Research, Risk Management, Operations Management, Business Relationship Management, and Portfolio Management. Have Launched and built new business set-up and from scratch and expanded the operations to multifold in a short time period, Skilled in B2B Negotiation, & Business Planning, Proven communication, interpersonal, problem-solving and negotiation skills
Uthaman believes in the saying, “The way you make your customers feel is just as important as what you offer.” Uthaman has helped several organizations in India enhance their customer experience through creative usage of cloud technology coupled with intelligence and seamless integration in the last five years.
He has helped migrate more than 30000 agents to work from home during the pandemic. He runs a profitable technology company that works with some leading organizations in the banking, insurance, healthcare, BPOs, ARM/Collections, eCommerce, lead generation, and the automotive space.
Roopesh Chandran is Chief Operating Officer at BOB Financial Solutions Ltd. In this position he heads the functions of Issuance, Operations, Customer Experience for both Cardholders and Merchants,leading operational re-engineering efforts through artificial intelligence, machine learning and fintech engagement to transform and futureproof next stage of growth.
Prior to this position he was with Visa leading across Business Development and Client Services. Prior to Visa, he worked with TransUnion (CIBIL) as product lead across commercial, fraud, mortgage and microfinance bureau. He was also associated with Axis Bank, HDFC Bank and ICICI Bank in his assignments across product and marketing. Roopesh is a Postgraduate in Management with merit scholarship from IBS, Hyderabad and Bachelors in Computer Applications from S.V University, Tirupati.
An Experienced , dedicated, motivated Banking & NBFC professional with more than 35 Years of experience in Collection & Recovery, Sales & Operations, with some of the leading Banks & NBFC’s in India & abroad like HDFC Bank, Centurion Bank, ING Vysya Bank , 20th Century Finance & Apple Finance. I had also work with one of the biggest group from Middle East named Saud Bhawan LLC & was handling their Credit & Collection for entire group. I am having In-depth knowledge & hands on experience on Various Collection process across products from soft collection to stressed collection using team, BPO setup & now latest digital collection.
Jyotikka is the Chief Product Officer at Enterprise Tiger and has over 20 years of experience working in Banks doing change management and compliance for the credit business, with a focus on debt management. She is passionate about innovation in customer experience and study of customer behaviour . Master of problem-solving and critical thinking for operations. She firmly believes that creativity, technology and meditation are the mantras for a better world.
Vaibhav is the Co-founder of ftcash, empowering 60+ million underserved micro-merchants in India through financial inclusion using digital loans, payments and insurance. ftcash was recognized as one of the fastest-growing fintech companies in India by Forbes and is supported by Facebook, PayPal and MasterCard. MIT awarded Vaibhav for 'Most Innovative Future of Work in the World' in Financial Inclusion. He was honoured by HRH The Duke and Duchess of Cambridge for his contribution in financial inclusion. Vaibhav has spent the last decade leading the intersection of entrepreneurship, technology, and policy at organizations such as XPRIZE, The World Bank and LGT Venture Philanthropy. Vaibhav was selected as a Davos50 among the Global Shaper to represent the voice of the millennials at the Annual Meeting of the World Economic Forum in Davos. He is an Oxford University Entrepreneurs Fellow, Acumen Fellow, Asia Development Fellow and Global Good Fund Fellow. He is an alumnus of Harvard Kennedy School and awarded distinguished alumni by NIT, Trichy.
Mr. Karthikeyan is a Banking professional with over 2 decades of rich domain experience in Risk Management, Change Management, Business Analytics and Intelligence, specialised in Contact Centre Management. A goal-driven leader, with a strong personal accountability & ability to manage, motivate and empower diverse teams, in a dynamic climate. He’s currently the Chief Collections Officer at Axio (formerly known as Capital Float, Walnut & Walnut 369) is the brand name of CapFloat Financial Services Private Limited, an NBFC registered with the RBI, which is the lending partner.
Sumit Gawshinde is a versatile business professional, with over 20 years of collections and sales experience for both secured and unsecured portfolios with a demonstrated history of working in the financial services industry. A versatile Banking professional, Sumit is currently heading the collection function at Varthana , managing school loan and student loan portfolio, effectively leading a team of over 100 people spread across the country. Sumit has completed Masters of International Business after graduating in Commerce from Indore. Post that, he worked at Eli Lilly and ICICI Bank. Prior to joining Varthana, he was working with Kotak Mahindra Bank, spearheading their Collections activities in South and East as VP and Zonal Head. Sumit brings along in-depth expertise in Flow management, Deep bucket recoveries, Fraud detection and possesses sound knowledge of Litigation management. He has managed large teams and has travelled across the world for work and leisure.
A data science professional with expertise in data mining and developing statistical & computational strategies for handling complex data sets. Have designed and developed models which have been published in world-renowned journals. Rashi has been the Sr. Group Manager at WNS Global Services, Subject Matter Expert at Absolutdata, Lead Data Scientist at CorrZ, and Assistant Professor at JawaharLal Nehru University. Received a doctorate from the University of Helsinki and double masters from IIT Delhi.
Unit Head , Debt collection Strategy ,Analytics and Portfolio Strategy Yesbank Ltd.
Over 14 years of experience in Banking for all retail product,business banking,rural banking and inclusive banking Helps bank for to take data driven critical decisions.
Alumna of IIMA on advance business Analytics.
MBA from Indira school of Management
Physics Graduate from Utkal University
Started professional career with ICICI Bank in year 2008 and served till 2016 for various product in debt collection strategy.
Core strength is risk modelling and digital innovations
Presently heading Customer Experience as well as Learning & Development for Kissht & Ring for the past 5 years now. I have a total experience of 12 years+ that spans across Operations, Finance, Product Management, Customer Experience, Employee Experience, and Learning Development, having worked with established companies like HDFC Bank, HDFC Life, Asit.C.Mehta Investment Interrmediates as well as with new-age Fin-Tech companies like Kissht & Ring. Have served industries including Real Estate, Capital Markets, Banking, Financial Services & Insurance.
Manavjeet Singh is a FinTech entrepreneur with proven track record of conceptualizing, scaling up, raising capital and operating an award winning start-up for 5 years. Seasoned banking professional with over two & a half decades of rich leadership experience with broad based leadership experience in business transformation, business development, sales productivity & financial management.
Solid leadership with experience in developing & implementing strategic and tactical solutions, developing and leading high performing teams with cross–organizational objectives and complete P&L responsibility, seizing control of critical problem areas, transforming under-performing units & designing organizational policies.
A sound leader with a distinguished reputation of being the driving force with success defining strategy & implementation. Impeccable record in setting up & building new businesses along with high-level decision makers in achieving mission-critical business initiatives like pan India expansions, new product/business launches, distribution channels, sales & marketing strategies, performance improvements & change management.
Extensive background & proven performance track record in handling functions including Sales & distribution, Underwriting/Credit & Risk, Collections & Recovery setup, Risk Management and setting up technology infrastructure across Retail, SME & Micro finance businesses. Led and motivated teams comprised of more than 5,000 employees and managed P&L for business divisions exceeding $500 million revenue.
Rajesh Patil is the VP for Customer Experience at Dista. He is a seasoned technology professional with an experience of close to 25 years in IT, engineering, delivery management, building and managing large distributed teams, and customer management. His core strengths are product engineering and strengthening customer relations.
Gokul Gopalakrishnan is a Senior Vice President, Business (Asia) at Uniphore based in Palo Alto, California. An entrepreneurial, techno-business executive officer with 20 years of global experience in customer experience/voice technology with specialisation in Banking, Financial Services, Telecom and Healthcare. Previously, He was the Chief Business officer at Servion, leading the North America and UK region with expertise in digital transformation solutions like Robotics Assisted Automation (RPA), conversational AI, Active/Passive voice biometrics, Speech Analytics across different consumption models.
Vishwanath is a DeepTech entrepreneur with a decade of academic and applied research experience in Computational Linguistics. Vishwanath has been a vocal champion of the new age conducive policies for Indic language & voice technology companies at various government, academia & industry think tanks. He's on a mission to enable uniform customer experience in every interaction through Saarthi's multilingual call centre AI agents deployed in contact centres across different verticals
Sangram Sabat, COO & Co-Founder, Saarthi.ai, is a proven data science leader who built emerging tech teams and led digital transformation projects at Citi and Fractal, and helped launch products. He has led massive cross functional ML projects in CPG and BFSI domains. He’s obsessed with content, building emerging tech teams and products that will impact humanity for the coming decades. He’s a speaker at many Voice tech and AI events, and passionate for building a community that furthers Multilingual AI for Digital inclusion. He graduated from IIT Dhanbad – Mechanical Engg. in 2013.
Ex Companies - Fractal Analytics, Citi
Kunal is the Chief Risk Officer for Hinduja Leyland Finance Ltd. who are one of India's leading vehicle finance NBFCs with a focus on urban and semi-urban markets through a vast network of 350+ branches and 1550 business locations. He leads the risk management and governance practices for a diversified range of products and customer segments as the company finances wide range of products like commercial and personal vehicles, which include medium and heavy commercial vehicles, light commercial vehicles, small commercial vehicles, cars, multi-utility vehicles, tractors, three wheelers, and two wheelers (including used vehicles). In addition to this the company also finances tractors, construction equipment, and provide loans against property. The company also has a wholly owned subsidiary, Hinduja Housing Finance Limited, which focuses on providing finance for affordable housing loans. The company has a diversified customer base comprising of first-time buyers, captive users, retail operators, strategic and large fleet owners, small truck owners and self-employed individuals.
He has over 22 years of work experience in the areas of Risk Management, Operations, Process re-engineering & Internal Audit across Retail Banking and Life Insurance Industry.
Since over a decade he has been instrumental in establishing ERM framework across different organisations.
He has worked with organizations like Citigroup, GE Capital, SBI Cards, Aviva India, Future Generali and presently operates as a CRO since last four years at Hinduja Leyland Finance.
A avid traveller, he loves to explore new places mostly by driving or riding and appreciate the true beauty of nature and architecture.
Arvindhan Sridharan, is India Business Head at Uniphore, He is a techno-business executive officer with 20 years of experience in contact centre, customer experience/voice technology with specialisation in Banking, Financial Services, Retail, Telecom and Healthcare. He currently drives the Uniphore business for India helping transform the Customer Experience Journey for organisations.
Anuj is a professional having over 19 years of multifaceted experience in leading, conceptualising and managing Collections, Recovery, Legal & Litigation in lending business. He is presently working ECL Finance Ltd(Part of Edelweiss Financial Service Ltd) and managing Recovery and Legal operations for Pan India as Collection Head for last 3 years. He has worked with organisations like Reliance Commercial Finance, DCB Bank, Magma Fincorp, & GE Money.
